EDD: We're currently receiving more calls than we can answer

I call the Employment Development Department today to discuss a couple of issues with them that I do not seem able to handle through their Web site or through mail.  I called several times today and received this message every time:

Thank you for calling the EDD
We're currently receiving more calls than we can answer
Please listen to this message
Some Californians are now running out of their second extension for benefits...

For some reason it seems silly that there’s so many unemployed people calling in for help with benefits, and the EDD seems to have a shortage of staff to handle the incoming calls.  It seems obvious to me that you can help two problems with one action:  hire some of the unemployed people to help answer the calls of other unemployed people.

The situations right now seems unconscionable.