I called Papa John’s to order a pizza just now.
The lady answers and I say I want the $5.99 pizza for pickup. She says OK and asks what topping I want. Half-pepperoni and half-tomato, I replied.
“You can only get pepperoni or cheese,” she informs me.
“I’ll take half pepperoni and half cheese, then.”
She gets my information and then tells me that it’s $6.99 plus tax, and gives me a total over $7.00. We hang up before it registers that I said I wanted the $5.99 pizza and she said the pizza is $6.99.
I call back and talk to a different employee who is new and doesn’t know why I was charged the extra $1.00, so I asked for a manager.
The manager explains that they charge an extra $1.00 for half-pepperoni and half-cheese. “Can you just give me a pepperoni pizza, but only put pepperoni on half of it?”
“No, because the $5.99 pizzas are pre-made.”
So I had to ask him to make sure that information is explained to customers during the calls. It’s not cool to charge me the extra dollar without telling me WHY you’re charging me the extra dollar.
We then cancelled the order and placed one with Round Table. Their coupon is for a 1-topping pizza for $7.99. That’s more money, but they accepted an expired coupon(!), and we got it with half tomato.