Sears was supposed to visit us last week, and didn't, as you can see from the Blog post Can't Get Service from Sears.
In return, they promised a return visit this week. When the person shows up this week, he says that he cannot perform service unless he charges us.
The General Manager of the Northridge Sears and all four people I spoke with at the OneCare center told me the visit is free of charge, so I asked the representative if they are all lying, and he said, "I can't say," but still refused to service it without charging me.
I have a call in to the GM of the Northridge Sears to see if we can sort this out.