Sunday, September 28, 2008
Friday, September 19, 2008
I am writing, producing, directing, and recording a new TV show called TSI, based on a fictional company called Technical Support, Incorporated.
This fake company takes technical support calls to support a variety of companies and services. Hear our representatives take calls from Macrosoft, 3LA, Multilevel Marketing, Inc., and others.
Check it out here: http://www.tsishow.com
We are very early in the production of this show. We are accepting suggestions for future skits. Send your skit suggestions to: email@example.com and let me know the situation and what happens. You may see your skit submission on one of our shows!
Friday, September 12, 2008
I've found the bigger a company is, the worse support they provide.
Unfortunately, Adobe bought so many companies and products that they have ruined support for all of those products. When I'm asked to make software purchasing decisions at work, I steer away from Adobe now, because getting quality support has been a nightmare for years.
When I bought my current computer, I tried to install an Adobe trial product on it (I think it was Photoshop CS3) and received a message:
Problem with Trial
A problem was encountered while trying to load the trial period for Adobe Premiere Pro.
Click Quit to see if restarting your computer or reinstalling the software fixes this problem. Otherwise, click Continue to display a screen where you can enter a valid serial number to begin using the product without trial.
I called Adobe technical support and couldn't get anyone to help me. They said it's Adobe's strict policy to not support trial software, they only support registered software. I said that I don't know if I want to pay for the software until I try it, and they need to help me try it so I can see if I want to buy it. They said no.
I had to hang up and call back a few more times until I found someone willing to help. How asinine.
Next, I spend three hours on the phone with the guy. He had me uninstall the Adobe software, manually remove folders and files, run something called Clean Scripts, reboot a number of times, run some MS patch that didn't come up automatically in Windows updates, tweak something in registry, re-download the install file fresh, disable my firewall, disable my anti-virus, disable my anti-spyware, disable User Account Control, and reinstall.
Nothing we did could solve it. I eventually had to hang up.
I tried a different Adobe product trial and got the same message, called technical support again, had to convince people to help me even though I have bought the software. This time it was a Saturday, so I had a lot of time. I spent over six hours with two different technicians and a supervisor trying to get help on it. No results.
Since then, every few months, I see another Adobe product I'd like to try, so I can compare it to other software. Now, I want to compare Adobe Premiere to Sony Vegas Movie Studio and Corel VideoStudio, but since I can't run the software, I must assume it's of lower quality than the other software options.